BERCK APPAREL RETURN/REFUND POLICY
Berck apparel and accessories purchases come with a 14 day return/refund policy. If you’re not completely satisfied with your purchase please email us within 14 days of receipt of merchandise for an RMA. Purchaser will be responsible for return shipping. Merchandise must be in new/unworn condition to be eligible for a refund or exchange. Once merchandise is received and inspected, the refund will be issued to the original form of payment within 24 hours. Refund may take 3-5 business days depending on the bank or creditor’s policies .
BERCK LEATHER PRODUCTS - RETURN/REFUND/WARRANTY POLICY
At Berck we believe that your satisfaction is of utmost importance and we want you to be thrilled with your new handmade luxury product. We do not offer a return or exchange option because ALL products are handmade to order just for you... However, we stand behind our product quality so much so that we do offer a repair option that extends 6 months from the date of purchase. During the 6 month period we will pay for shipping both ways for any manufacturers defects. After 6 months we will still offer a repair option that will range from $0-$50 depending on the damage and it will be the owner of the product's responsibility to pay for shipping both ways. As always... We thank you for shopping with us and appreciate your continued patronage!
CONTACT US -
800-590-7775 toll free
CANCELLATIONS - CANCELLATIONS MUST BE EMAILED TO SALES@JUSTBERCK.COM WITHIN 24 HOURS OF ORDER SUBMISSION.
BERCK DESIGNS VIRTUAL DESIGN REFUND POLICY
Berck Designs Virtual Design Services offers a 24 hour cancellation window (from the time/date of order) with a full refund. However, if cancelling beyond the 24 hour window, there will be no refunds offered.
Cancellations must be submitted by email. Please enter "Cancellation" on the subject line, including your order number, and your refund will be processed within 24 hours. Please allow 3-5 business days for your bank or credit card company to process your refund.
(833) 269-9669 (833-COZY-NOW) toll free
(951) 541-4137 direct/text